Reviews

Had a charging problem with my EV6 on a journey from London to aunty’s funeral in Milford Haven which left me without enough charge to complete the journey. Gravells Kia in Abergavenny were incredible. Cath who took my call and booked the car in was

John Reynolds, Gravells Kia Abergavenny

2026-09-10

Excellent experience with Rush. Clear communication and very good customer service.

Ryan Parry, Gravells Kia Abergavenny

2026-09-08

Rush Brown was fantastic from the get go. He was knowledgeable about everything I asked, kept me updated regularly about when my new car was due in, changed appointment times at the last minute to accommodate me, and went through everything on my new

Rachael Jones, Gravells Kia Abergavenny

2026-09-08

Rush Brown, top guy very good sales executive, I would 100% recommend him.

Aubrey Webb, Gravells Kia Abergavenny

2026-09-04

5 stars for gravells and Rush Brown. Excellent service from sales and servicing. Rush was a pleasure to deal with, wasn't pushy and would highly recommend to anyone looking to buy a car. Went that extra mile to ensure that I was happy.

Matthew Lyons, Gravells Kia Abergavenny

2026-09-04

Great service. Rhodri Chaplin was friendly, knowledgeable and helpful. He explained everything to us, making sure we had all the information to enable us to make the best and informed choice for us.

Pauline Roden-Sharpe, Gravells Kia Abergavenny

2026-09-02

Rush Brown was so helpful, knowledgeable and we had a great experience buying our new Kia. Thank you for excellent service 😊

Lesley Line, Gravells Kia Abergavenny

2026-09-01

Rush Brown was EXCEPTIONAL, a good service from the start to the finish. Would recommend.

John Holden, Gravells Kia Abergavenny

2026-09-01

Rush Brown was friendly, helpful and extremely knowledgeable. Explained everything clearly during handover.

Paul Tottle, Gravells Kia Abergavenny

2026-09-01

⭐⭐⭐⭐⭐ Outstanding Service from Gravells Garage I recently purchased a new Kia Sportage from Gravells Garage and I honestly couldn’t be happier with the whole experience. From the moment I walked through the door, the service was professional, friend

Roonz _ftw, Gravells Kia Abergavenny

2026-08-31

I just bought a pre-owned Kia e-niro from Rush at Gravells in Abergavenny and had great service from start to beginning. Rush was very knowledgeable and gave my wife and I the time and space to make a difficult decision on our next car. I really appr

Trevor Lyons, Gravells Kia Abergavenny

2026-08-29

Rush Brown was really helpful, excellent service, nothing was too much for him, thank you so much

Maria Carvajal, Gravells Kia Abergavenny

2026-08-28

Rush Brown offered a very good service excellent salesman I would definitely recommend.

Steve allen, Gravells Kia Abergavenny

2026-08-24

I had a positive experience when purchasing my new car, at Gravells Abergavenny. A big thank you to the Salesman Rush Brown 😊 he had the patience of a saint. Thank you again Rush 😊

Rachel Hearth, Gravells Kia Abergavenny

2026-08-23

Rush Brown really good friendly service, pleasure to do business with thanks.

Jeff Prosser, Gravells Kia Abergavenny

2026-08-21

Rush Brown was really great, service was fantastic 100% recommend.

Christine Gethings, Gravells Kia Abergavenny

2026-08-17

Five star experience of purchasing our new car with Rush Brown at Kia. He was brilliant from start to finish. Very professional but also friendly too. He was happy to take the time to address any queries we had and explain all the finer details of th

Lianne Kelly, Gravells Kia Abergavenny

2026-08-16

We recently bought a Kia Picanto from Gravells garage in Abergavenny. Rush Brown assisted us. He was very knowledgeable and very helpful, never pushy. He answered all our questions and sorted everything efficiently, even connected our phones to the m

Julie Williams, Gravells Kia Abergavenny

2026-08-14

Rush Brown was extremely helpful made switching cars easy. And was pleasant.

Kate Robinson, Gravells Kia Abergavenny

2026-08-14

Buying my Kia Niro HEV was a mercifully stress free experience thanks to Rush Brown. Answered all my many, many questions about the Niro’s operation & kept me up to date with progress of the purchase. Great customer service. Thank you.

R W, Gravells Kia Abergavenny

2026-08-14

Dan was amazing, once he finally answered my emails, kept me posted, and pulled it out of the bag, Offering advice, and even all my stupid questions days later.

Jon Carter, Gravells Kia Bridgend

2026-09-11

What a fantastic experience of purchasing my new Kia EV5 at Kia Bridgend. A special mention to Carwyn & Dan who have been great to deal with. If you want a great service and to enjoy your next car buying experience don’t hesitate in visiting this gar

Gareth Grant, Gravells Kia Bridgend

2026-09-04

Dropped my car off for service and mot, 10 mins later driving home in the promised courtesy car. Email the following morning with the inspection report followed by a phone call to say the mot was completed. Returned the courtesy car, paid my bill and

Gordon Potter, Gravells Kia Bridgend

2026-09-03

Didn't buy a car but they were very helpful

Dale Middleton, Gravells Kia Bridgend

2026-08-24

Excellent service and information provided by those at Gravells Kia, Bridgend, especially from Abi who was polite, efficient and kept me fully Informed at all points of my car purchase. Thanks Abi and the team! 👍 10/10

Mark Pike, Gravells Kia Bridgend

2026-08-12

Brian was friendly and helpful, he made the whole process easy. Even arranging a courtesy car when the delivery date slightly over ran and my old cars mot was due to expire. Very happy with my new car.

Dionne Morgan, Gravells Kia Bridgend

2026-08-10

Great service would definitely recommend

Robert Parry, Gravells Kia Bridgend

2026-08-06

Great service and professional. Love the new EV2

Lisa Davies, Gravells Kia Bridgend

2026-08-05

Customer service here is truly second to none. I have just brought my Kia here for a diagnostic following some issues we’ve been experiencing. It hasn’t been a straight forward case due to issues with the garage we purchased our used Kia from, so has

Michelle Elliot, Gravells Kia Bridgend

2026-07-29

I’ve now had five cars through Andy at Gravells Kia Bridgend, and I honestly couldn’t recommend him and the team highly enough. From the moment you walk in, the garage has a comfortable, friendly atmosphere, and every member of the sales team is mor

Georgie Hitchings, Gravells Kia Bridgend

2026-07-17

When my motorcycle broke down during a tour of the UK, late on a Saturday afternoon, Ross Davies and Tanya facilitated a rental car over the weekend for me to pick up first thing Monday morning. This was done remotely and without hesitation. Upon my

Nige Sainsbury, Gravells Kia Bridgend

2026-07-11

Customer service at its best - from booking my car in for service, to dropping it off yesterday morning (they even booked me a lovely courtesy car after I mentioned the previous courtesy car was a bit slow!), the service Shaunah (hopefully I've spelt

Marika Jones, Gravells Kia Bridgend

2026-07-02

Ross Davies is an absolute star and a credit to Kia Bridgend, hes been very supportive. My knowledge is so little and made sure I have understood explained in detail how I can make things simpler on myself for the future which did not know that type

victoria griffiths, Gravells Kia Bridgend

2026-06-30

Thank you Ross and Shauna for everything. 5* customer service and would never trust anyone else. Excellent

Tom Barrett, Gravells Kia Bridgend

2026-06-21

I had an outstanding experience this dealership! Dan Thomas and Shaunnah Wilkins went above and beyond to help me exchange my car for a new one, making the whole process smooth, stress‑free, and genuinely enjoyable. They were patient, knowledgeable,

J Stokes, Gravells Kia Bridgend

2026-06-18

Amazing service today from Gravells in Bridgend, especially from Claire. We had travelled over 80 miles to Bridgend to investigate and resolve an issue with the charging of our EV, Claire had anticipated which part may be at fault, ordered it in adv

Jackie Flint, Gravells Kia Bridgend

2026-06-17

(posting on behalf of parent who visited Gravells) I'm not someone who is very knowledgable when it comes to cars, but phoning up Gravells and asking for help and advice put me completely at ease. Shaunah even waited later for me to finish work and

Caitlin, Gravells Kia Bridgend

2026-06-17

The service and help and experience that we (Kev & Bev) received at this showroom was exceptional and would like to thank Sam Fitzer for his help and that his personable professional no pressure demeanour put us completely at ease - thank you again S

Kevin O, Gravells Kia Hereford

2026-09-09

We were really glad that we met up with Sam Fitzer. He arranged for us to take a PV5 home so that we could be sure that our bikes would fit comfortably inside. There was no pressure, just helpful, well informed guidance. The trade in and hand over pr

Dave Miles, Gravells Kia Hereford

2026-08-28

A great experience with Kia and Paul and Dion, we felt like no issue was to small.

Iain Jones, Gravells Kia Hereford

2026-08-23

Very good experience with very patient salesmen when I had trouble making the final payment through Santander via telephone.Friendly and helpful staff throughout and no heavy sales pressure. All in all a good service from start to finish

Michael Jones, Gravells Kia Hereford

2026-08-22

My wife and I would like to thank dion and all the team at Kia Hereford for going above and beyond in sorting us a replacement car as our old car had failed the MOT with major issues, they even gave us a courtesy car to use while the new car was bein

Alan Maund, Gravells Kia Hereford

2026-08-15

I originally left a very negative review after my Kia developed gearbox problems on Thursday 6th August. At the time, I was very disappointed with the lack of communication and the attitude I experienced when I first contacted the dealership. As I’m

Agnieszka Davies, Gravells Kia Hereford

2026-08-11

Great service all round from Andrew and Kia Gravells team! Reservation, car movement between branches and handover process couldn’t be faulted, would highly recommend to everyone!

Aaron WP, Gravells Kia Hereford

2026-08-08

Above & beyond service from Andrew Lewis, from the communications prior to arrival, during paperwork and extra help with the handover. We can’t thank Kia and especially Andrew, enough for the service we received. An easy 5 STARS 🌟

Martyn Bedder, Gravells Kia Hereford

2026-08-08

My husband bought a Kia Sportage in June following a couple of very useful sessions with knowledgeable and friendly Andrew Lewis and 2 lengthy test drives. All our queries were answered, including those involving leasing arrangements, without the ne

Gillian Robson, Gravells Kia Hereford

2026-08-06

Great Dealer! Always helpful and friendly!

jake, Gravells Kia Hereford

2026-08-06

Excellent service and communications. Dion was so helpful and knowledgeable. Highly recommended.

robcaduk, Gravells Kia Hereford

2026-08-04

After searching for our ideal car we travelled from Aberystwyth last weekend to test drive a Kia Sportage at Kia Hereford. We dealt with Dion Robins, who I have to say was absolutely brilliant. Very patient, nothing was too much trouble and there was

Elaine Rowlands, Gravells Kia Hereford

2026-07-29

They offer the best customer service I have ever experienced. Always go above and beyond.

Thomas Civai, Gravells Kia Hereford

2026-07-24

I recently bought a Sportage GT-Line S from Gravells and I was looked after so well by them. Sam was absolutely brilliant. It’s never easy to spend a decent amount of money but when my last car died all of a sudden I had a buy a new one. Sam really k

Robert Judd, Gravells Kia Hereford

2026-07-06

If I could give a million-star review, I would. Kia Gravells is faultless. Paul Campbell went above and beyond for me with my finance deal. Everything was explained in detail, as I’m not very confident with APRs and finance terms, and he made sure al

rebecca johnson, Gravells Kia Hereford

2026-07-02

Recently picked up a motability car from here, Dion helped us choose which car was best and made the whole process easy and smooth, highly recommended.

Jack Earlstone, Gravells Kia Hereford

2026-07-02

Perfect service, very helpful no pressure to buy. Knowledgeable and relaxed experience - very happy with my new car!

Donna-Louise Flowers, Gravells Kia Hereford

2026-06-27

I purchased a gift for my wife from this wonderful organisation, and I couldn’t be more pleased with the experience. Mr Samuel handled the entire process, and he truly went above and beyond. He is not just in customer service—he defines what great se

K. EMMA nana SARPONG, Gravells Kia Hereford

2026-06-22

Great service and make getting a new car really easy and fun.

Mark Jones, Gravells Kia Hereford

2026-06-19

Come amazing deals at the Gravells Hereford KIA dealership.

Elly Wambani, Gravells Kia Hereford

2026-06-14

We recently bought our lovely new car from Kia Gravells in Kidwelly, and we couldn't be happier with the service we received from Steven. From start to finish, Steven was absolutely fantastic. He was friendly, approachable, knowledgeable, and made t

Magdalena Jones, Gravells Kia Kidwelly

2026-08-11

I travelled from exeter to kidwelly to get my used car from gravells. Staff were lovely and I had excellent service from steve. I wouldn't hesitate to travel there again if and when I want a new car. Thanks again steve.

Linda Webb, Gravells Kia Kidwelly

2026-08-07

Picked up my new Sportage GT Line Hybrid this morning. Dealing with Richard throughout the process was superb and he offered some excellent advice. Really impressed with the car, it’s a lovely drive. Thank you Richard!

Garry Owen, Gravells Kia Kidwelly

2026-07-10

I had my car serviced at Gravells Kidwelly Kia yesterday. During the service, a fault was detected. Unfortunately, the team were unable to carry out the necessary repair on the day, as the work would take approximately three hours, so the car has bee

Sue Powell, Gravells Kia Kidwelly

2026-07-09

Fantastic customer service from Anne on the Service desk. Anne was very helpful and did exactly what she promised to do. A total asset to Kia Kidwelly and with service like that, will keep me coming back.

Marcus Barker-Moore, Gravells Kia Kidwelly

2026-07-09

Recently picked up my second vehicle from this dealership. Thanks to Cass W for sorting the part exchange and David J for the delivery. I've always found all their staff friendly and helpful and in the unlikely event of an issue they are there to hel

Mathew Browne, Gravells Kia Kidwelly

2026-07-02

As always, great service and support.

Teg Griffiths, Gravells Kia Kidwelly

2026-06-10

Fantastic service from Matthew and the team at Gravells. Thank you Matthew for helping me with my new car. Polite, professional and a pleasure to do business with. He kept me fully up to speed through the whole process and even delivered the car to

Pauline, Gravells Kia Kidwelly

2026-06-10

I can highly recommend buying a car from kia kidwely the sales rep Richard talked me through the process in detail and offered me a similar car to test drive.On the day of the handover he dealt with all the details like tax refund on my old car he al

Gary Scott, Gravells Kia Kidwelly

2026-06-06

I was nervous about getting an all-electric van, but the team at Gravells Kia, especially Matthew, were fantastic. I would highly recommend Gravells Kia as a first stop when looking for a car, especially the PV5, as this is possibly the best vehicle

Michael Davies, Gravells Kia Kidwelly

2026-06-06

Fantastic experience from start to finish at Gravells Kia. Matthew L was friendly, patient, knowledgeable and made the whole process feel easy and stress free. Absolutely love my new Kia and couldn’t have asked for better service. Highly recommend!

Sophie Wainwright, Gravells Kia Kidwelly

2026-06-04

Recently bought a Kia PV 5 from here. Good deal, v pleased with car. Great staff, recommend.

Rohan Barker, Gravells Kia Kidwelly

2026-05-31

Turned up without notice for info on a motability car, having been to other dealers in the area. We were greeted at the door by Ollie who was the perfect combination of knowledgeable, polite and friendly. He tailored his answers to our needs and wish

D Wright, Gravells Kia Kidwelly

2026-05-23

David was helpful with everything for my first ever electric car, absolutely in love with the new car! Couldn’t be more happy with it and all the process up to it, he made everything so easy and smooth! Highly recommend. Thanks again😊

Sara Inkster, Gravells Kia Kidwelly

2026-05-21

Just want to say a big thank you to Oliver from Gravells Kidwelly for providing me with a fantastic experience from start to finish with purchasing my new car! He found me the exact car I wanted and I couldn’t be happier. Oliver was very helpful and

Nia Hughes, Gravells Kia Kidwelly

2026-05-21

We’ve just purchased our third Kia from Gravells Kidwelly Kia and once again had a great experience. The main reason we keep coming back to Kia is the reliability of the vehicles — they’ve always been dependable, comfortable, and great value for mone

Graham Lloyd, Gravells Kia Kidwelly

2026-05-21

Great service at the Kidwelly branch from the moment my partner and I arrived to view a car, right through to purchasing and completing the sale with Matthew. Really happy with both the car and the service received. Thank you!

Lynzi (Lkr), Gravells Kia Kidwelly

2026-05-12

Great service. Special thanks to James for his help during our purchase.

Kirstie Pask, Gravells Kia Narbeth

2026-09-02

Excellent advice on choosing a new Kia Sportage with the suitable spec. Jason the Sales Manager was most helpful throughout the process of arranging a Lease contract for this new vehicle. Excellent service in collection and a thorough explanation of

Keith James, Gravells Kia Narbeth

2026-09-01

Gravells in Narberth are a top class company! Their salesman James is absolutely brilliant and if you need any advice he is there to answer your queries. Nothing is too much trouble. All of the staff that you meet there are friendly and polite, and t

Lisa Winter, Gravells Kia Narbeth

2026-08-24

Excellent service

Dave Sommerville, Gravells Kia Narbeth

2026-08-09

Brilliant team, I originally went to another kia dealer and was not treated very well at all, but the team at Narberth were fantastic, they went above and beyond... thanks Narberth..

paul jackson, Gravells Kia Narbeth

2026-08-03

(Translated by Google) Special service and very professional. I received all advice and support from very polite staff. The extra efforts of Mr Ian Davies were of great help. Many thanks to all the Narberth Kia Team. Excellent and highly professional

Andrew Morgan, Gravells Kia Narbeth

2026-07-25

The service from all the staff is excellent.

Brenda Badham, Gravells Kia Narbeth

2026-07-25

We purchased our new Kia EV5 from Gravells Kia Narbeth . The salesman was very helpful and honest. The whole purchase experience was great. We also recieved a fair price for our trade in. The salesman arranged the kia finance on a very good interest

Michael Daniel, Gravells Kia Narbeth

2026-07-24

I collected my new car from Gravells on Saturday, and the whole experience was excellent. Josh was fantastic throughout the handover—friendly, professional, incredibly patient, and took the time to explain everything clearly without ever making me fe

Donna Robinson, Gravells Kia Narbeth

2026-06-30

Sales team as helpful as ever and as a customer for over10 years the Service team are also great

Brenda Owen, Gravells Kia Narbeth

2026-06-30

What a great car! I’m over the moon with it. Colour is lovely, only a week old & just getting used to all the features, all extras as standard, can’t believe what was included. A real pleasure to drive. Test drive one what’s stopping you!

T KEOHANE, Gravells Kia Narbeth

2026-06-30

Recently had something repaired on my Picanto. I was kept informed at every point to the progress. All the staff, service and sales, go out of their way to be helpful.

Kate Groome, Gravells Kia Narbeth

2026-06-20

Been dealing with Gravells in Narberth for over 7 years.On my 3rd SPORTAGE.Dealt with Jason for my first one,and James for the latest one. Always been very helpful ,no matter what .Even collect my vehicle if anything is needed doing,Mot Test.Servici

Kevin Evans, Gravells Kia Narbeth

2026-06-12

I would like to take this opportunity to thank the management and staff at Gravelles, Narberth, for the excellent manner that they conducted the recent sale to me of my KiaEV2 car. The professional manner shown by Mr Boucher, Sales Manager and Jame

Glenys Evans66Sprim, Gravells Kia Narbeth

2026-06-08

Gravels Narberth are a fabulous team in all departments. I have been buying vehicles from them for over 10 years. My first EV purchase recently went smoothly, they gave me all the financial information I needed to make an informed decision and I am

Rachel hickman, Gravells Kia Narbeth

2026-06-06

Thankyou Jason and the team at Gravells for guiding us through the exchange and purchase of the new EV2. What a brilliant car so pleased with it slowly coming to terms with what this car has to offer, no worries because we know we can always ask Jaso

Sandra Bevan, Gravells Kia Narbeth

2026-06-05

⭐⭐⭐⭐⭐ Excellent Service from Start to Finish I recently purchased a vehicle from Gravells and I couldn’t be happier with the experience. Jason was absolutely amazing throughout the entire process. He was professional, knowledgeable, and took the ti

Maggie Gage, Gravells Kia Narbeth

2026-06-05

We’ve had a genuinely excellent experience with Gravells Narberth throughout the whole process of buying our new car. James, Jason and the service team were all outstanding — professional, approachable and incredibly helpful from start to finish. The

Susan Hawthorn, Gravells Kia Narbeth

2026-05-18

Excellent service from all at Gravells again, especially Leighanne who was so helpful at the customer service desk.

Ricki Elliott, Gravells Kia Swansea

2026-09-02

1st class service, friendly and efficient. And superb hot chocolate.

Andrew Berry, Gravells Kia Swansea

2026-09-02

Great cars and deals! I have my Kia for 5 years now and still looks and works like new! Big thank You for Manager Scott- very helpfull and honest!

Milena Chmielarz, Gravells Kia Swansea

2026-08-30

Have to give a massive thank you to Muj. I don't pick my car up until Monday, but he has honestly gone above and beyond for us arranging our new vehicle. We have a little boy who comes with us to appointments at Kia and he has included him like a cus

Danielle Kelsey, Gravells Kia Swansea

2026-07-24

Really helpful service team who fitted me in despite turning up on the wrong day!

Mark Llewellyn, Gravells Kia Swansea

2026-07-08

Always had 100% satisfaction from gravells Swansea always made welcome and put at ease and gives you all the help and info you need wouldn’t go anywhere else 😊😊😊😊😊

Karen Phillips, Gravells Kia Swansea

2026-07-06

My current vehicle is the 4th Kia purchased through the dealership. We have always had excellent service from Gravells, and our Sales Advisor, Josh, was very knowledgeable and helpful. I was unable to test drive the vehicle due to a broken shoulder,

Ryland Williams, Gravells Kia Swansea

2026-06-30

I had a few issues initially, but Scott, the Service Manager, resolved everything in a timely and professional manner. It turned out to be a case of miscommunication, and Scott kept me informed throughout and made sure everything was put right. Than

mark boundford, Gravells Kia Swansea

2026-06-26

Went in with longest list of needs Walked away considering 2 cars very excited about both x

Jude Hayes, Gravells Kia Swansea

2026-06-21

I picked up my new car this week and I absolutely love it and the quality of the ride is outstanding and comfortable I just want to say a big thank you to Josh and the rest of Kia Swansea for the easy friendly welcome I received.

Trucker David, Gravells Kia Swansea

2026-05-31

Muj was great 👏

Adrian Owen, Gravells Kia Swansea

2026-05-03

I had an excellent experience with the service advisor Leighanne. From the start she was professional and very attentive to my concerns. She clearly explained the issues found with my vehicle and showed genuine empathy when explaining the options a

Chris Tidy, Gravells Kia Swansea

2026-04-30

Extremely impressed with the service from Gravells. In particular Abi Tyrrill was superb. Extremely knowledgeable with excellent communication skills. She arranged two test drives for us and listened and took on board what we were looking for. In the

Jan, Gravells Kia Swansea

2026-04-30

Just wanted to congratulate Gravells and in particular the sales assistant Rob that helped with my recent purchase of my new car. Customer service was excellent and he went above and beyond for a swift handover which helped me a great deal as I was

Jane Lear, Gravells Kia Swansea

2026-04-22

Cassie from Kia in Swansea has been absolutely amazing She made the whole process of getting a new car a breeze She went above and beyond for me and made everything super easy Would 100% recommend Kia

Chloe Thomas, Gravells Kia Swansea

2026-04-14

Booked our car in for a service and MOT at Kia Llansamlet at the weekend. Leighanne from the service department dealt with us from start to finish. She went above and beyond to help us after our car failed the MOT. What could have been a very stress

Carly Gaffney Jones, Gravells Kia Swansea

2026-03-16

I needed to book my works car in for a service and as always, Leighanne was amazing in arranging everything for me and making me feel valued whilst waiting in the showroom.

Ryan Leonard, Gravells Kia Swansea

2026-03-11